Return & Exchange

-*6502 According to the law on consumer protection ,the product you have purchased; if it is determined that it is not used within the first 14 days after the invoice date, you may replace or refund it with a different product from the same product group.

-İn case of exchange/return transactions, you must send an e-mail to info@ozlemtosmak.com by specifying the order number with all the documents (invoice , product packaging) given to you at the purchase stage. The process will be initiated when your mail is received by us.

-The product will be checked and the return will be checked to be used.

-Returns and changes in shipping costs belong to buyer.

-You can send the cargo company you own with the change.

--Once we have received the product, it is returned to your card after checking its conformity with the return conditions.

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